I want your pet’s experience here to be as pleasant and enjoyable as possible. It is important to understand that some dogs respond to grooming differently, even with the best efforts I will make every effort to make it a positive experience.
Sometimes pre-existing conditions arise unforeseen to me such as skin allergies, shampoo allergies, moles, clipper sensitivity, matting, tangles, fleas, fear, behavioural issues, bone or joint sensitivity, heart condition, seizures. It is helpful that you as the dog owner inform me of anything you are aware of prior to the appointment.
Matted coats and excessive undercoats cause a variety of health problems for your pet. Matted fur does not allow for air circulation to the skin causing hot spots, bacterial and fungal infections. Fleas, ticks and other parasites may be lurking in the coat causing further skin infections. Matted fur also pulls and binds causing pain to your pet when they move or lay on their mats, the skin underneath can be raw and inflamed.
Severely matted coats will require a short clip. I will be happy to show you how to care for your pets coat for the future, however I can’t brush out a coat that is already severely matted due to the stress and pain it will undoubtedly cause your pet. I may be able to remove excessive undercoat within reason and tolerance of your pet.
There is a chance that your pets skin will become more irritated during the grooming process. He / She may be nicked or cut because I have to work so closely to the skin to remove the coat. I am very careful but the possibility of injury is there and you must be aware of this and give me permission to proceed.
It has been our expertise that when a pet is shaven down (as it is called in the grooming profession) pre existing conditions may appear. When a dog is very matted air can’t get through to its skin. If the pet has a sore and bites itself the skin will become sore and will not be able to heal through its matted coat. Shaving uncovers these skin conditions as well as other skin problems that may have developed from the lack of air and grooming. Please note that it is difficult to shave a matted dog without slightly irritating the skin. The only way we will consider shaving your pet will be with your consent. There will be an extra charge for this service because of the time and additional blades needed.
If fleas are found on your dog it is our policy to give a flea bath automatically without calling or notifying you. The charge for this service is £5.00. This cost covers the special shampoo, time, and extra clean-up to ensure no fleas are active. Flea shampoo kills the fleas on the dog, If fleas are in the home or pet area the flea shampoo will not protect the dog once they leave our salon.
If your dog has a history of biting we require notice of this prior to the appointment, this will prevent injuries to the groomer or your dog.
Although incidents are very rare there is a risk when dealing with dogs. We will inform you immediately of any incident that occurs. Your pets safety and comfort is our number one priority.
I further understand and agree to indemnify and hold harmless Scruffy To Fluffy, its owner, employees and other affiliates from and against any and all liabilities, expenses, damages and costs including death to your dog whether in our care or after our services have been complete.
Scruffy To Fluffy reserves the right to refuse service to customers whose dogs may pose a threat to our employees and other dogs left in our care, Whether is is aggression problems, health problems or parasite problems other than fleas.
All dogs must be current on all vaccinations including Bordetella (Kennel Cough)
I hereby release Scruffy To Fluffy from any responsibility of the above-mentioned process and any and all medical problems that may be uncovered and/or may occur during or after grooming.